%的受访者认为以下因素在理赔过程中是重要或非常重要的

% of respondents believe the following factors are important or extremely important in the claims process

理赔申请的处理速度 Processing speed of claims 95%
理赔过程中的解释和透明程度 Explanation and transparency in the claims process 94%
可以随时向工作人员了解理赔最新的进展程度 You can keep the staff informed of the latest progress of the claim settlement 90%
理赔进展过程中工作人员的主动沟通频率和及时性 The frequency and timeliness of active communication among staff during the progress of claims settlement 89%
来自工作人员的同理心和关心 Empathy and concern from staff 85%
多种渠道与工作人员进行沟通 Communicate with staff through multiple channels 80%

数据来源：Claims Customer Survey（Accenture，2014）

美国互惠财富集团作为美国高端投资理财的华人第一品牌，一直密切关注时代和行业的发展，努力提高客户与经纪人的理赔服务满意度。

美国互惠财富集团总办公室和各个分办公室均设有业务运营部，其专设的“理赔协助”业务团队将以快速、透明、主动和及时的方式为大家解决理赔的相关事宜。
整个过程中，您无需支付任何费用。我们将协助您进行保险理赔。
1. 协助填写理赔表格和提交文件等常规事宜；
2. 协助处理理赔不满意的情况，如您的理赔被拒，或对理赔情况不满意，或理赔持续时间很长。在此情况下，我们可以帮助您加快理赔进程，协调解决理赔问题。
Sky Vision Insurance Agency’s head office and each branch office have business operation departments, and its dedicated “claim settlement assistance” business team will solve claims related matters for everyone in a fast, transparent, proactive and timely manner.
You don’t have to pay anything during the whole process. We will assist you with your insurance claims.
1. Assist with routine matters such as filling out claim forms and submitting documents;
2. Assist in dealing with unsatisfactory claims, such as your claim is rejected, or you are not satisfied with the claim, or the claim lasts for a long time. In this case, we can help you expedite the claims process and coordinate the settlement of claims.